Trip Enquiry

Privacy Policy

 

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at GOSEE.WORLD. The information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. 

Your contact information is stored in our database and is only used to contact you during the course of your travel with us for sharing the status of your travel bookings with us and then after for announcement of our latest deals and news etc. We at GOSEE.WORLD  condemn the unauthorized reach and misuse and/or discloser of the personal information of the customer and we have strict guidelines and high security features to prevent the same. 

Any changes in our ‘Privacy Policy’ will be posted here on the website. Should the customer require any further information on our ‘Privacy Policy’ please send us an email with ‘Privacy Policy’ written in the subject field in the contact us page. We will ensure reply to the reasonable queries at our earliest possible time. 

 

DATA SECURITY INFORMATION

 

We have extensive firewall and high end security system to monitor the traffic and financial transaction on our website/s. Any suspicious email, traffic on website and/or financial transaction will be investigated to ensure there is no breach of policy and security. Our customer care executive or other staff may contact you to verify the transaction made by you. The secure connection between your browser and our system for financial transactions uses 128 bit Secure Sockets Layer (SSL) encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is supported by most browsers. 

 

SECURE ONLINE PAYMENTS

 

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card GOSEE.WORLD uses a 3rd party secure payment gateway provided by “FNB” and the credit card details are ‘not stored’ with GOSEE.WORLD, instead the information is securely stored and encrypted with Visa/MasterCard. The ‘online credit card payment gateway’ provided by us for our customers is fully PCI-DSS compliant and to transfer information between GOSEE.WORLD and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect’s fully secure vaults to ensure your information cannot be used by malicious 3rd parties. GOSEE.WORLD  and/or its employees cannot view the credit card’s secure information as Dialect truncate your credit card details. 

GDPR COMPLIANCE 

 

we at GO SEE WORLD  are committed to protecting your privacy and information security. We have put in place policies and procedures to protect any personal information we collect about you to comply with the General Data Protection Regulation (GDPR) Regulation (EU) 2016/679; and any subsequent amendments. Details of how we collect, use and disseminate your personal data are described here to demonstrate our commitment to protecting your privacy.

Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it and what your rights are.

 

Personal Data

Personal data means any information that may be related to an identified or identifiable natural person (the ’data subject’). Personal data includes all types of information that is direct or indirect (i.e., used in conjunction with other data) referable to the data subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers, passport information, frequent flyer information.

 

Collection of Personal Data

We obtain traveler information from travel agencies, travel suppliers, individual traveler , corporate travel departments, and other travel related companies with whom we have a legal or business relationship. This information includes names, passport information, telephone numbers etc.

We also collect information about you that you share with us when you register with us as a client, or as retail customer.

Legal Basis for Processing of Data

We take your privacy seriously and will only use a data subject’s personal information to provide the services requested from us, as detailed in the engagement contract.

We may retain this information for as long as your account is active or as needed to provide services, complying with our legal obligations. Access to personal data is strictly limited to personnel of GO SEE WORLD , who have appropriate authorization and a clear business need for the data. We will only use this information subject to your instructions, data protection law and our duty of confidentiality. We will not process your personal data further in a manner that is incompatible with these purposes.

We may use personal information held about you in a variety of ways including the following:

  • To communicate with you and to carry out our obligations under any contracts entered into between you and us, to provide you with information, products and services that you request from us;
  • To provide you with the best possible level of service;
  • To notify you about changes to our services;
  • To perform billing and accounting functions and other internal business processes;
  • To monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual;
  • we will send our special related to travel on email provided by our head office TRAVEL HOUSE 

By providing us with your personal information you consent to its use in accordance with this Privacy Policy.

Disclosure to Third Parties

We will not disclose your data to any third parties except where necessary for the purposes of fulfilling any bookings, purchases or requests that you make using any of our products or through our customer service team. The information thus shared, would be to the extent of making possible the fulfillment of these requests.

When we engage with a third party to process personal information of a data subject, they will be bound by our data privacy policies and will be compliant with GDPR.

The following describes some of the ways in which any personal information may be disclosed:

We do not share, sell, rent or trade personal information with third parties for any promotional purposes.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. These measures include policies, procedures, employee training, physical access control, and technical elements relating to data access controls.  In addition, access to your personal information is limited to those employees, agents, and other third parties who have a business need to know. They will process your personal information only upon our instructions and they are subject to a duty of confidentiality.

We regularly audit our security measures and review our security controls against international standards. These audits help us to further improve our security levels.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

Cookies and Other Technologies

We use cookies and similar technologies to collect information to help us analyze and improve our product and services. Cookies are pieces of data stored on a user’s hard drive that contain information about a user. Please note that you may be able to view and delete these cookies using the features of your browser; however, deleting cookies may prevent you from being able to use the full functionality of the website.

Our website may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites and count users who have visited those websites. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.

We generally use all these information in statistical and aggregate formats to assess the effectiveness of our website content and booking application and to better understand your priorities and interests.

IP addresses

When you access our website or utilize any of our booking applications, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet.

We may use IP addresses for system administration, investigation of security issues and compiling anonymized data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you.

 

International Data Transfers

As part of the services offered to you (on fulfillment of your booking request), the information which you give us may be transferred to countries outside the European Union (“EU”) to our selected vendors. We will take necessary steps to ensure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy.  By submitting the personal data in the booking request, you’re agreeing to the transfer, storing or processing of this data.

If it is necessary to transfer your data to a third party, we will instruct such companies to process your personal data in accordance with all applicable rules and regulations. We will also take any other required measures to ensure that such transfer is lawful.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations.

Data-Subject Rights

Under certain circumstances, by law, you have the right to:

  • Update, modify, delete or obtain a copy of the personal information that we hold on you; or
  • Restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or
  • Request a copy of personal information in a suitable format, where any such information has been processed based on your consent or as necessary to perform a contract to which you are a party.

You can request this by contacting the Client Services Manager associated with you.

You can, at any time, opt-out of our Marketing Communications by email by clicking on the unsubscribe link within the marketing emails you receive from us.

Changes to Our Privacy Policy

Please note that we may update or change this privacy policy from time to time. If we revise our privacy policy, we will post those changes to this privacy statement, and to other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes we will notify you by means of a notice on this site prior to the change becoming effective. By your continued use of the website, it is implied that you consent to the terms of the revised/updated policy, if any.

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 8 above.
 

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners and/ or extended corporate group may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

 

Contact us

If you have any enquiries, comments or complaints about this Notice or our handling of your personal information, please get in touch with your Client Services Manager.

 

 

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